Because I do not live right in Punxsutawney, I cannot always take last minute scheduled appointments. If I am already at the office and have an opening, I will gladly accept an appointment, but it is to your advantage to plan ahead and schedule at least 24 hours in advance so I can make arrangements and be able to meet your needs.
Arrival and Appointment
Please be respectful to your therapist and other clients. Arrive on time or several minutes early to allow time for paperwork and discussing issues with your therapist. Please keep noise to a minimum as it is likely I am with a client already.
The length of your scheduled appointment also includes the time it takes you to disrobe and redress before and after your massage. Please keep this in mind when you schedule and when you are at your appointment. Scheduling an hour session typically means a 50 minute massage. In the event that I am not booked solidly, I will make the massage itself an entire hour at no extra charge.
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.